FAQs

PRODUCTS

  1. How are your products made?

We imagine, develop and make products under a single roof. This ensures that we can fully control all stages of product development and use the finest ingredients to make products that we love. We custom make all our products in small batches so that they are fresh when they reach your doorstep.

  1. What standards do you adhere to while making La Mior products?

We believe in authenticity and highest standards to ensure our products perform safely and beautifully. We’re extremely picky about what goes into our products. Most of our products are natural and we strictly avoid any questionable raw materials. Some of the ingredients we would never use include parabens, sulphates, phthalates, formaldehyde, steareth-n, propylene glycol, butylene glycol, petrolatum, carmine, lanolin, mineral oil, synthetic fragrances, SLS, SLES, and chemical sunscreens.

  1. Is La Mior cruelty-free?

At La Mior, we never test our products on animals. We love our pets and only use human volunteer testing to deliver products of highest safety and quality to our customers. We are 100% cruelty-free and always will be.

  1. Are your products vegetarian?

Yes, all our products are 100% vegetarian.

PAYMENT

  1. How do I pay for a purchase on La Mior?

La Mior offers you multiple payment methods. Our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Debit Card, Credit Card, Wallets and Cash on Delivery to make your purchase.

  1. How do I pay using a Credit/Debit card and is it safe?

We accept all VISA, MasterCard both Indian and International. A Customer will need to key in his/her 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) to complete the order payment.

  1. Can I make a credit/debit card or Internet Banking payment through my mobile?

Yes, you can make credit/debit card payments through the La Mior’s mobile site. In order to protect your card information our payment gateway securely transmits your card information to leading banks.

SHIPPING/COD INFORMATION

  1. What are the shipping charges?

We provide FREE delivery pan India. For International orders, the shipping charges are different based on location and number of items.

  1. What is the estimated delivery time?

The estimated time of delivery is within 10 working days for domestic orders and 21 working days for international orders. All orders get shipped within 5 days from our warehouse.

  1. Does La Mior deliver internationally?

International delivery is done by us. You can make a purchase on our website from anywhere in the world. We use internationally well known courier services like DHL, FEDEX etc. to deliver your shipment to you timely.

  1. Can I track my order?

All La Mior shipments are delivered through reputed courier services. You can track your order online by a Tracking ID linked to your order.

  1. Why is the COD option not offered in my location?

Availability of Cash on Delivery (COD) depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination.

  1. What does “Out of Stock” mean?

It means that currently, the item is not available for sale.

  1. How are items packaged?

All items are carefully packaged as to avoid any form of damage.

  1. Who would be responsible for paying local taxes in countries outside of India?

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

RETURNS AND REFUNDS

Unfortunately, we are unable to offer any refunds, returns, or exchanges. All sales are final. La Mior reserves the right to refuse any returns at any time.

Can’t find the answer you are looking for?

Please write to us at [email protected] and we would be happy to assist.